Short-Term Campaigns
Deploy professionals for a defined campaign or project.
Services
Flexible Customer Engagement
Customer engagement capacity that changes with your business. Hire the capacity you need—when you need it. Start small, scale during demand, support a campaign or build a longer-term customer engagement team.
The Problem With Fixed Capacity
Customer demand isn't fixed. You may need:
5professionals today
20during a campaign
10after the campaign
A dedicated team when the program becomes permanent
Traditional staffing models often force businesses to build capacity for their highest expected demand. Oxyvin gives you another option.
What Flexible Means
Long-Term Teams
Build a dedicated customer engagement capability without creating the entire infrastructure yourself.
Scale Up
Add capacity when volumes increase.
Scale Down
Reduce capacity when demand falls.
People + Technology
Choose an operating model that combines professionals with contact-center technology.
Client-Controlled or Oxyvin-Managed
Depending on the engagement model, teams can operate within the client's environment or under Oxyvin's managed operating model.
What You Can Build
Lead qualification teamsTelecalling teamsCustomer support teamsAdmission calling teamsCallback teamsCampaign teamsMultilingual teamsOverflow teamsCustomer reactivation teams
Distributed Workforce. Centralized Control.
Your customer engagement professionals can be distributed across locations while the operation remains centrally coordinated.
PeopleProfessionals where conversations happen.
ProcessStandardized workflows around your business requirements.
TechnologyContact-center infrastructure and campaign tools.
ReportingVisibility into activity and performance.
Why Oxyvin?
Flexible capacityMatch your engagement capacity to actual demand.
Fast deploymentLaunch new programs without building an entire operation from scratch.
Multilingual workforceAccess professionals across multiple Indian languages.
Operational visibilityOutsource capacity without outsourcing visibility.
Short-term or long-termUse Oxyvin for a campaign or as an ongoing extension of your organization.
Need customer engagement capacity without the fixed commitment? Tell us what you're trying to achieve. We'll help you determine the right model.
Talk to OxyvinFrequently asked questions
Engagements can be structured around short-term campaigns, seasonal requirements or longer-term programs.
Customer engagement doesn't have to be fixed.
Whether you need additional capacity for a campaign, support during a peak, multilingual outreach or a longer-term customer engagement team, Oxyvin can help you build the right operating model.
The Right Conversation. The Right Time. The Right Language. The Right Channel.